FAQ
Q: How long will it take for me to receive my order?
As standard your order will take two working days to complete ready for dispatch, This means that it usually takes about 5 working days from when you order until you receive your products. If you need a Priority service please contact us and we will try our best to help you.
Orders placed after 3:00pm are considered to have been placed the following work day.
Q: How is my product printed?
A: Our typical print method for small orders is vinyl printing and transfer printing. Having printed thousands of items over the years you can be sure to rely on our judgement.
Q: How can I be sure I am choosing the right colour product?
A:Unfortunately due to limitations in computer screen technology and the fact that fabric is a mass produced item the colours shown on your computer are intended as a rough guide and should not in any way be relied on to be accurate. If you need a specific colour garment and you have the time to wait, please contact us to arrange for sample colour to be sent to you.
Q: How can I be sure I am choosing the right size garment?
A: The measurements we give on our site are intended to be a guide and like everything ordered on line care should be taken to ensure you get the right size for you. Sizes vary across manufacturers and styles so don’t simply rely on the fact that you are always a medium. Read the measurements carefully and if you are in any doubt please contact us. It is always better to be on the safe size and order the next size up if you are concerned that your original choice may be a bit too snug. Please note that garments cannot be returned if they do not fit unless the measurement of the garment varies significantly from the size stated.
Q: Can I upload images to my design?
A: Yes you can. We accept most formats including JPG, PSD and PDF. Just send us an email and attatch your image file.
Q: My image has a white background on it, can you remove it?
A: About 99% of the time we can. If for some reason the artwork is very complicated and it’s just not possible one of our designers will call you to talk through the options.
Q: Do you offer embroidery?
A: Yes. If you would like us to look at a company logo or a club logo for embroidery then please contact us with details of the design. Our contact details can be found on our contact us page.
Q: Can I upload anything at all?
A: You must be sure you own the material you upload and that you do not use copyrighted material.
Q: Will you print anything at all?
A: The only time we would choose not to fulfil an order on the basis of content is if we felt it the product may cause significant offense to an individual or group of individuals. We don’t worry about language and we don’t easily get offended by daft images. The sort of material that we won’t print, 99.9% of the population wouldn’t want to create anyway!
Q: Do you send proofs of how my design will look on the finished product?
A: Yes, we always try to make the best possible product for our customers and this may mean we take some design decisions on your behalf.
Q: Can I specify a time for my order to be delivered?
A: Unfortunately not. Royal Mail and national couriers can delivery any time from 7:00am to 5:30pm.
Q: If my order is delivered by courier and there is nobody at the address to sign for the delivery what happens?
A: The courier will leave a card to tell you that they tried to deliver the item along with instructions on how to arrange redelivery or for you to collect the item in person. If you fail to collect your delivery from the depot it may be returned to us and you will be charged a redlivery cost for us to send the item to you again.
Q: Can I ask a neighbour to sign for my delivery?
A: It is beyond our control if any of the delivery services will accept a neighbours signature upon delivery? For security reasons they are unlikely to do this and we suggest it is not a great idea to allow other people to sign for goods you have ordered.
Q: My delivery hasn’t arrived what should I do?
A: Sometimes things can go wrong. Vans do break down and can get stuck in traffic, system problems and power cuts can happen and industrial action is not uncommon. All of these events can mean a delay in receiving your order. If your order hasn’t arrived with you within 5 working days please contact us and we can look in to it for you. We won’t be able to change things if something has gone wrong but we will be able to find out when you can expect your delivery.
Q: How do I best look after my garment?
A: Always follow the washing instructions on the label. Preferably wash the garment inside out to protect the print from rubbing on the inside of the washing machine. Printed items should only be washed at a maximum temperature of 40 degrees C, embroidered items can be washed at 60 degrees C assuming of course that the label says the garment is okay at this temperature. Never iron the prints and avoid tumble drying.
Q: My garment is too small for what can I do?
A: There is very little we can do about this unless there has been a manufacturing problem with the garment and it has been made too small. You must contact us so we can decide what needs to be done.
Q: My product has arrived with a fault, what should I do?
A: Get in contact ASAP. The longer you leave it the more difficult it is to rectify the situation for you and all faults must be reported within 48 hours of receiving the product. We may ask you to return the item to us or we may elect simply to send a replacement.
Q: My product has developed a fault, what should I do?
A: As long as it’s not something you’ve managed to do as a result of incorrect washing procedures or inappropriate usage then get in touch and we will see what we can do about it for you. It is never our intention to sell anything substandard and it is obviously in our interest to sort any problems that arise through our fault as quickly as we can.